Terms and Conditions

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When you are using Flightmerchant for the first time, you ought to know about its terms and conditions to avoid hassle or inconvenience of any kind. 

  1. If you book flights through our website, it is essential to know and understand that we have the right to cancel any ticket for which you’ve already made the payment. The amount you paid during booking will also be refunded to your original payment mode. If the cancellation is made by us, you will not incur any service charges. We can even make alterations to your booked flight. You can either accept the new itinerary or cancel the same. The choice is yours. In case of cancellations made by you, the ticket amount would be refunded. However, our company will only pay the amount you were charged during booking, nothing else apart from that. 
  2. The prices and flight details we mention on our website are subject to change. This is because of a lot of factors, and the airline's policy is one of them. So, the onus lies on users to remain aware of all these aspects prior to accessing our website. That’s why going through the terms and conditions is a mandate. However, if there have been price changes after booking, then the customer’s booking isn’t affected by that price change. 
  3. You can use the information on our website for personal use only, not for commercial purposes. If an individual is deemed guilty of using the website inappropriately, in such cases, legal actions shall be taken. 
  4. In case of any suspected fraudulent activities, the company may terminate or suspend the user's account. They may often cite the reasons for the same, but sometimes they won’t give any explanation for security reasons. 
  5. The third-party links that you see on our website are only for reference. We do not intend to promote or advertise their products. So, before you buy anything or make a deal with a third-party website, you have to go through their terms and conditions at length. Their terms and conditions won’t be the same as ours. We are not liable for any loss or damage that the user might encounter due to purchasing products from third-party sites. 
  6. Though our specialists are active and working around the clock to assist customers, disputes may arise at times. In such cases, customers are requested to get in touch with our customer service team. However, if the solution doesn’t satisfy the customer and the dispute continues, the users have the right to go the legal way. We at FlightMerchant do not go to the court directly, as there is a department that mediates and handles all the disputes. 
  • We have the copyright of all the details we furnish on our website. However, if any user feels that the entire website or a part of it has been copied from their website, then they would have to show proof of the same by furnishing some documents. These include a proper description of the particular document that you feel has been copied. Proper details on how and where our website has used your content, your contact details, as well as the property owner’s physical signature, have to be provided. 
  1. Regarding specific airline policies related to aspects like unaccompanied minors or pet travel, you should contact the particular airline. We will not be responsible for the same. 
  2. You are to be responsible for all financial transactions under your account number and name. You should also be 18 years and above to make purchases under your name. Also, ensure to supply accurate information to avoid delays or hassles of any kind. 
  • We may charge you for some of the services we provide, and these costs are non-refundable.